The Professional Standards Directorate (PSD) is responsible for the investigation of all public complaints, whether they are made about Police Officers, Police Staff or Special Constables.
In addition, they investigate the more serious allegations of misconduct involving police officers and special constables. And as well as dealing with complaints, the PSD is also able to accept and pass on commendations.
If you would like to commend an officer for their conduct whilst on duty you can contact our Professional Standards Directorate by:
PSD provide the link between North Yorkshire Police and the Independent Police Complaints Commission (IPCC) and ensure that any serious matters are referred to the IPCC as soon as possible.
You can make a complaint if:
In addition, you can make a complaint if you are acting on behalf of any of the above and you have been given written permission by them.
How to make a complaint
There are a number of ways you can make a complaint:
When making your complaint you should include information such as:
This will enable your complaint to be dealt with more efficiently. Please also include your full name, date of birth and full address.
What will happen to your complaint?
Less serious complaints
If you would be satisfied with an explanation or an apology where appropriate the police may be able to resolve your complaint in a less formal way by means of the Local Resolution process.
If an informal approach is not acceptable to you, or if the complaint raises certain more serious allegations, it must be fully investigated by a senior police officer. Police forces must notify the most serious complaints to the Independent Police Complaints Commission as soon as they are recorded. The Commission must, by law, supervise certain investigations and, in others, they may choose to supervise.
The Independent Police Complaints Commission approves the appointment of the investigating officers, decides how the inquiry should be carried out, reads all the statements and sees all the evidence. The final report comes to the Commission which states whether or not it is satisfied with the original investigation.
Where the IPCC do not supervise, the police force will appoint an officer to investigate the complaint.
What to do if you are not happy with the outcome of your complaint
If you are not happy with the result of your complaint, you may be able to appeal to the IPCC. If any of the below applies to how your complaint was handled you have the right to appeal:
Throughout the procedure, you can be assured that North Yorkshire Police will continue to work towards the Government's Charter Mark Standard.