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Number of 999 and 101 calls received between 01 April 2019 and 31 October 2020 (FOI: 0681.2020-21)

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Request

1. Please state the number of 999 calls received by your force’s control room in the period 1st April 2019 to 31st October 2020. Please breakdown the number of calls by calendar month.

 2.Please state the number of 101 calls received by your force’s control room in the period 1st April 2019 to 31st October 2020. Please break down the number of calls by calendar month.

 3a) Does your force have a website facility for the public to report crimes and incidents? Please indicate if it is the Single Online Home system.

b) Please state the number of online crime/incident submissions received in the period 1st April 2019 to 31st October 2020? Please break down the number of submissions by calendar month.

4. How many webforms did your force receive in total from the public via the force website (total of all contact including crime/incident reporting and general contact etc) in the period 1st April 2019 to 31st October 2020? Please break down the number of webforms by calendar month.

5. How many external emails from the public were received by the force in the period 1st April 2019 to 31st October 2020? Please break down the number of emails by calendar month.

6a) How many posts in total were made by the public on your force’s social media channels in the period 1st April 2019 to 31st October 2020? Please break down the number of responses by calendar month and by platform eg Facebook, Twitter, Instagram etc

b) How many social media posts did your force respond to in the period 1st April 2019 to 31st October 2020? Please break down the number of responses by calendar month and by platform eg Facebook, Twitter, Instagram etc

7. What platform does your force use to manage social media contact with the public?a) Orlo

b) Hootsuite

c) Other

If ‘other’ please name the platform used:

8. Does your force have the ability to manage all public contact (voice, text, social media, email, webforms and instant messenger/WhatsApp) in one platform and is it auditable?

If this data is not held (or cannot be compiled within the cost limits) for any period, I would be grateful for any information by way of explanation for this omission (e.g. no records of this are held).

Response

Extent of Searches to Locate Information

Following receipt of your request searches were conducted within North Yorkshire Police to locate relevant information.

Decision

I am not obliged to provide you with a response to your request pursuant to Section 12(1) of the Freedom of Information Act 2000 (the Act). Please note that when one part of your request falls under Section 12, we are not obliged to review the rest of the questions and the whole request is therefore exempt.

Section 12(1) applies to your request as the cost of complying with your request is above the amount to which we are legally required to respond i.e. the cost of identifying and retrieving any relevant information exceeds the ‘appropriate level’ as stated in the Freedom of Information (Appropriate Limit and Fees) Regulations 2004.

Due to the nature of our recording systems the information requested, if held, is not in an easily retrievable format.

Our information retrieval process generally relies on a computer ran report which captures any information recorded upon the surface of a record or within specified fields. Where relevant information is held deeper in the record, or outside of a specified field, a manual assessment is usually required to retrieve that information.

In order to work out how many emails were received from the public we would need to manually read each email to determine if the sender was internal or external between 01 April 2019 and 31 October 2020.  This would involve reading through hundreds of thousands of emails, which would exceed the time limit allowed under the Act.

Pursuant to Section 17(5) of the Freedom of Information Act this letter acts as a Refusal Notice.

Pursuant to Section 16 of the Act I am required to offer you advice and assistance with regarding to refining your request to within the ‘appropriate limit’ (time/cost limit). You may wish to remove question 5 from a future request. However, we are unable to state whether excess cost will apply to the remainder of the questions as not all the relevant searches have not yet been carried out. If you wish to discuss this please do not hesitate to contact me.

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.

Last modified: February 8, 2021