Home > Accessibility


Accessibility statement for northyorkshire.police.uk

This accessibility statement applies to northyorkshire.police.uk.

This website is run by North Yorkshire Police. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Some services, such as online crime reporting, are provided by the Single Online Home platform, which has its own accessibility statement.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Some older PDF documents are not fully accessible to screen reader software
  • Some of our online forms are difficult to navigate using just a keyboard

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email corporatecommunications@northyorkshire.pnn.police.uk
  • call 101

We’ll consider your request and get back to you in two working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Corporate Communications team, by emailing corporatecommunications@northyorkshire.pnn.police.uk or phoning 101.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

For accessible ways to contact us by phone when it’s not an emergency, visit: https://northyorkshire.police.uk/contact/non-emergency/

For accessible ways to contact us by phone in an emergency, visit: https://northyorkshire.police.uk/contact/in-an-emergency/

If you contact us before you visit a police station, we can arrange a British Sign Language (BSL) interpreter. Please contact us via the non-emergency details above.

Technical information about this website’s accessibility

North Yorkshire Police is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). When we publish new content we’ll make sure our use of images meets accessibility standards.

Some pages relating to Neighbourhood Policing Teams contain a map embedded from Google Maps. If you need extra help navigating one of these maps, please contact us and we will be happy to help.

Disproportionate burden

PDFs and other documents

Some of our content across the site is in PDF format where a durable format is needed. We will be reviewing all PDF documents that are essential for our services and converting these to accessible pages.

However, we have examined documents that are not essential for our services and we’ve assessed the cost of fixing these documents. We believe that doing so would be a disproportionate burden within the meaning of the accessibility regulations.

Interactive tools and transactions

Some of our forms are built and hosted through third party software and ‘skinned’ to look like our website. Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with navigation and accessing information, and with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By April 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 28 September 2020. It was last reviewed on 15 December 2020.

This website was last tested on 2 November 2020. The test was carried out by our website supplier. As this website is comprised of many pages, a representative page sample approach was taken: the key pages and main page types were reviewed.