Thanks and complaints

Thank you.

You can contact us about a claim either by post or online:

By post

Please write to:

North Yorkshire Police
Joint Corporate Legal Services (Evolve Legal Services)
Alverton Court
Crosby Road
Northallerton
North Yorkshire
DL6 1BF

Please be sure to include the following information:

1. your full name and contact details (including postal address and phone number)
2. your police case or report number (if applicable)
3. the name or shoulder (collar) number of any officer, staff or volunteer involved
4. your reasons for claiming compensation and the amount (even if estimated) claimed
   
   

Online

Click 'Start' below to contact us online. 

We'll ask you for:

• your details
• a case or report number (if you have one)
• details about the police staff or officers involved (if there are any)
• your reasons for claiming compensation

Whichever way you choose to contact us, we'll reply with a claim reference number and the name, telephone number and email address of the person dealing with your claim. From that point, please correspond with the person handling the claim, always remembering to quote your reference number.

We will investigate any genuine claim and are able to solve some claims without needing to start legal proceedings. Indeed, the courts expect both parties to attempt to resolve disputes without bringing proceedings. Some requests for compensation may need to be submitted in a certain way; if that's the case then we will let you know when we reply and give you the information you need at that point.

Some civil claims will be governed by court rules, a copy of which can be found here: justice.gov.uk/courts/procedure-rules/civil/rules.

This is why we ask claimants to give full details of the basis of their claim and to allow us a reasonable time to investigate and negotiate before commencing proceedings. If you do decide to commence proceedings, please note that the correct name for service of many proceedings upon North Yorkshire Police is 'The Chief Constable of North Yorkshire Police' however in some cases the Police, Fire and Crime Commissioner may be the Defendant.

Joint Corporate Legal Services as part of Evolve Legal Services are authorised to accept service of all civil proceedings, including judicial review, third party disclosure and other civil claims, on behalf of North Yorkshire Police including the Police, Fire and Crime Commissioner for North Yorkshire. All proceedings should therefore be sent to the address above.

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