FOI Software Packages (0685-2022/23)

Request

1)      Which software, if any, does the Force use to process the following information requests:
a)      FOI requests
b)      EIR requests
c)      DSAR requests
d)      Complaints
e)      Compliments
f)       The processing or management of Safeguarding cases
2)      Who provides this software?
3)      What does it cost the Force annually?

Response

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police. I can confirm that the information you have requested is held by North Yorkshire Police.

Decision

I have today decided to disclose the located information to you.

Please see the below table which shows the systems used for each area of business requested as well as the cost to the force.

Business Area	Software	Cost
FOI Requests	Microsoft Office	See Below
EIR Requests	Microsoft Office	See Below
DSAR Requests	IKEN	£8347 Annually
Safeguarding	Niche universal	See Below

Microsoft office is included in our Microsoft agreement. We buy an E5 license for Microsoft 365 and it is not possible to apportion a cost for office from this as the charge is not broken down at to component level.

Niche has an annual cost to the force however this includes add ons as and as such is not possible to apportion a cost from this as the charge is not broken down at to component level.

Complaints and compliments are not handled by NYP directly. They are handled by the commissioners office so any information will need to be obtained form them.

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.