FOI Average time taken to answer 999 calls in 2021 & 2022 (0823-2022/23)

Request

I am writing to request the average time taken by your force to answer 999 calls in 2022, and also the longest time taken to answer a 999 call in 2022.

Please also provide the same data for 2021.

Response

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police. I can confirm that the information you have requested is held by North Yorkshire Police.

Decision

I have today decided to disclose the located information to you.

Please see the below table which details the average time taken to answer 999 calls for 2021 and 2022 as well as the longest time taken to answer.

	2021	2022
Average Time Taken	20.50 Seconds	19.16 Seconds
Longest Time Taken	4 Min 37 Seconds	6 min 51 seconds

 

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.