FOI 999 Call Data (0371-2022/23)

Request

Q1. The number of 999 calls (a) received and (b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Q2. The number of 101 calls (a) received and (b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Q3. The number of online crime reports received in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Q4. The number of "live chats" initiated through your website in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Response

Extent and Result of Searches to Locate Information

To locate the information relevant to your request searches were conducted within North Yorkshire Police. I can confirm that some of the information you have requested is held by North Yorkshire Police.

Decision

I have today decided to disclose the located information to you.

Q1. The number of 999 calls (a) received and (b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

All 999 calls received at North Yorkshire Police are answered as they are introduced to our control room from the BT 999 service. We therefore have no data in respect of (b). For the volume of 99 calls received, see the below table.

Table 1. North Yorkshire Police – 999 Call Volume by Calendar Year.

Year	999 Calls Received
2018	83893
2019	92953
2020	84328
2021	95601

Q2. The number of 101 calls (a) received and (b) NOT answered in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

Table 2. North Yorkshire Police – 101 Call Volume by Calendar Year

Answered/Not Answered

Year	101 Calls Received	101 Calls Unanswered
2018	227138	39981
2019	204669	34723
2020	173546	31256
2021	161001	33267

Q3. The number of online crime reports received in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

North Yorkshire Police did not have the facility for on-line reporting for 2018, 2019 and 2020. We therefore have no data to disclose for those years.
In 2021 a total of 2927 incident and crime reports were made on-line to North Yorkshire Police

Q4. The number of "live chats" initiated through your website in the calendar years (i) 2018 (ii) 2019 (iii) 2020 (iv) 2021

North Yorkshire Police do not have the facility for “live chats” so no have no information to disclose in respect of this part of your request.

Please note that systems used for recording information are not generic, nor are the procedures used locally in capturing the data.  It should be noted therefore that this force’s response to your questions should not be used for comparison purposes with any other responses you may receive.