NHS 111 select mental health option

If you, or someone you know, is experiencing a mental health crisis in North Yorkshire, York and Selby, they can access urgent support 24/7 by calling NHS 111 and selecting the mental health option.

The service is still provided by Tees, Esk and Wear Valleys NHS Foundation Trust in our region – that is not changing. It is just a new telephone number to call – making it simpler for people to find the right support in a mental health crisis.

To help you get the support you need, you will speak to a mental health advisor who will ask you some questions and listen to you. They can offer self-care advice over the phone, transfer you to the crisis service if needed or refer you to other local services.

You can call for yourself, or someone else. NHS 111 is for all ages, including children and young people and those with neurodevelopmental needs.

If you are deaf or have hearing loss please use NHS 111 SignVideo or the 18001 111 Relay UK app.

If a person’s mental or emotional state gets worse quickly, this can be referred to as a mental health crisis or a mental health emergency. If this happens, it is important to get help quickly.

A mental health crisis can mean different things to different people, but often means that you no longer feel able to cope or be in control of your situation. It can cause a significant disruption to your life and your ability to function.

You should call NHS 111 and select the mental health option if you are worried about:

• thoughts about your life not being worth living or about harming yourself
• feeling out of control or unable to cope
• feeling anxious about leaving the house
• hearing voices or seeing things that others can’t

If you or someone else have physically harmed themselves, or if their life is at risk, then you should still call 999 or go to A&E.

Find out more about NHS 111 select mental health option