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How we handle incidents

The Force Control Room at North Yorkshire Police uses an approach called THRIVE to assess how best to respond to a report of a crime or problem.

The approach is called THRIVE and it stands for Threat, Harm, Risk, Investigation Opportunities, Vulnerability of the victim and the Engagement level required to resolve the issue.

THRIVE methodology is a recognised technique in policing and is used by a number of police services around the country.  It was introduced by North Yorkshire Police in April 2014, as part of a move towards a more victim-centred approach to policing.

In practice, using THRIVE means that North Yorkshire Police makes an individual assessment of every incident, so we can fit the action we take to the particular circumstances.  The advantages of THRIVE are that:

  • We can provide victims of crime with a bespoke service, which fits what has happened and the level of impact on the victim.
  • We can make sensible decisions about the level of resource we commit to tackling the issue.  That means we can deploy the right people, with the right level of training, to deal with incidents.  This is good news for victims, but it also makes good sense for the police, because it helps us to use our finite resources as effectively as possible.

THRIVE is about providing an appropriate and proportionate response, rather than having a “one size fits all” approach to certain types of crime.  In some cases, that will mean the police deal with some incidents in a different way to how they were handled in the past.  For example, it may be possible for some issues to be resolved over the telephone, rather than a visit from a police officer.  If that is the case, then we will explain how we plan to handle the investigation to the person making the crime report.