Home > What we do > Public safety and welfare > Social media in emergencies

Social media in emergencies

We have played a leading role in European research projects into the use of social media in emergencies.

Two projects, iSAR+ and Soteria, involved us working alongside colleagues in the Portuguese police, Norwegian ambulance service, Finnish fire service as well academics from Germany, Ireland and more.


In 2015 we completed the iSAR+ project, which developed a software tool and a set of guidelines for the use of social media which emergency services and citizens can use in crisis situations. The €4 million project began in February 2013 and involved sixteen partners from nine different countries.

Our expertise in using social media in emergency and crisis situations was a key part of the project, and we benefited from access to the latest research and international experts in this important area.

The project ended in early 2015, having published a series of detailed guidelines for citizens and emergency services, highlighting best practice in using social media and digital communications in crisis response efforts.

Find out more about the iSAR+ project.


In late 2014 we began work as a partner in the Soteria project. Soteria aimed to develop a set of guidelines for social media which emergency services and citizens could use in a wide variety of emergency situations.

As one of the key partners (Work Package leaders) in this ambitious three-year, €4 million research project, we worked with police forces and other emergency services as far afield as Portugal, Turkey and Finland, and presented our research to the European Commission in Brussels. The project was completed in 2017.

Find out more about the Soteria project.