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Phone and online support for victims of domestic abuse

Below is a list of online and telephone support services, provided by our partner agencies and national charities, which is available for you to access.

North Yorkshire Police

The police are here to help you 24 hours a day 7 days a week. If you are under threat and it is an emergency dial 999.

If you are unable to speak you can use the Silent Solution system by pressing 55. You will need to list to the call handlers questions and may be instructed to tap or cough, so they can determine that it is not a hoax call and help is genuinely required. Press 55 when prompted by the call handler and they will connect you to the police.

If it is not an emergency, and you want to make a report to police dial 101.

IDAS – Independent Domestic Abuse Services

IDAS is the largest specialist charity in Yorkshire supporting people affected by domestic abuse and sexual violence.

They are continuing to their North Yorkshire Helpline, which offers advice and support to anyone experiencing abuse and violence – 03000 110 110

They have also pledge to provide other forms of support such as online video support, WhatsApp messaging, support via phone and email and have extended their live online chat via their website.

From Wednesday 1 April, their Live Chat service will run from 3-6pm Monday – Friday. Additionally, the team will run a chat dedicated to answering questions from professionals, agencies and workers from 10am – 12 noon on weekdays.

Visit www.idas.org.uk for more information.


Refuge is an organisation that supports women and children who experience domestic abuse.

They run the National Domestic Abuse Helpline which is open 24/7 and is free and confidential – 0808 2000 247 and provide a range of information and support via the www.nationaldahelpline.org.uk website.

The website contains a helpful online guide for survivors with advice on how to stay safe. They also offer automated guidance via chatbot on how to secure your electronic devices from hacking or tracking by your abuser. Visit www.refuge.org.uk for more information.

Women’s Aid

Women’s aid is an agency which works to provide lifesaving services and building a future where domestic violence is not tolerated.

You can visit their website www.womensaid.org.uk and connect with a support worker via their instant messaging service or send an email through to a support worker.

They also run a survivors forum which can be accessed 24/7 – where survivors can offer support to each other and share their experiences.

Between 10am-12pm Monday to Friday they also offer a live chat facility, which may be a safer way to access support if an abuser is present in the property.

Visit their website www.womensaid.org.uk for more information.

Supporting Victims in North Yorkshire

Supporting Victims can provide support for anyone affected by crime, whether reported or not, including victims, bereaved relatives, parents or guardians of victims under 18 and members of staff where a business has been a victim of crime.

They can also provide a range of practical and emotional support, but if necessary can also help you access support provided by other organisations.

Their phone lines are open Monday to Friday 9am-5pm and they can be contacted on 01609 643100. You can also visit their website www.supportingvictims.org


ManKind Initiative

The Mankind Initiative is the principal, expert and specialist charity in the UK focussing on male victims of domestic abuse. The charity collaborates and works in close partnership with other organisations and practitioners to support these victims too.

They were the first in Great Britain to support male victims. Their expertise derives from directly supporting male victims since 2001, their qualified professionals who manage the charity and their board which also consists of the UK’s leading academics and survivors.

They can be contacted Monday to Friday 10am-4pm on 01823 334244 or visit their website www.mankind.org.uk for more information.

Men’s Advice Line

Domestic Abuse of course affects men too and the Men’s Advice Line is available to offer confidential support, practical advice and information to any man who may require it.

They support men in heterosexual and same-sex relationships and are also available for friends and family members to contact for advice and support.

You can contact them on 0808 801 0327 (Mon and Wed 9am to 8pm and 9am to 5pm Tues, Thurs and Fri) or email them info@mensadviceline.org.uk

They also operate a webchat on Wed, Thurs and Fri from 10-11am and 3-4pm

Visit their website www.mensadviceline.org.uk for more information.


Galop is the UK’s only specialist LGBT+ anti-violence charity.

They offer advice, support and advocacy to people who have experienced domestic abuse or sexual violence.

They offer support and advice to anyone from the LGBT+ community via the National LGBT+ Domestic Abuse Helpline – 0800 999 5428. The helpline is available Monday to Friday from 10am to 5pm (8pm on Wed and Thurs). From 1-5pm on Tuesday they offer trans-specific support and advice on the helpline number.

You can also make an online referral to them via their website www.galop.org.uk or contact them via their email address help@galop.org.uk

Karma Nirvana

Karma Nirvana is an award-winning national charity which supports victims of honour-based abuse and forced marriage. Honour crimes are not determined by age, faith, gender or sexuality, and the charity offers support and works with all victims.

Whether you are at risk or are concerned for someone that is, they are available to listen and help. They offer confidential support to both victims and professionals. They can be contacted between 9am-5pm Monday to Friday on 0800 5999 247. Visit their website for more information www.karmanirvana.org.uk

Yorkshire Mesmac

Yorkshire MESMAC provides a range of services across Leeds, Bradford, Wakefield, Rotherham, York, North Yorkshire and Hull. They offer consultancy, counselling and information and resources to the LGBTQ+ community with specific support services for young people, the trans community and also commercial sex workers.

Their facebook page has details of a number of online, digital support services they are offering, such as YorQueer, which is a LGBTQ+ youth group live zoom session, run from 5-7pm every Tuesday and online health and wellbeing courses for gay, bi and trans men aged 16-20.

Visit their facebook page here www.facebook.com/YorkshireMESMAC/ or their website for more information about the services they offer – www.mesmac.co.uk


Hourglass is a UK-base charity which is committed to stopping the harm and abuse of older people.

They run a confidential helpline which provides information and support to anyone concerned about harm, abuse or exploitation of an older person. This might include physical, financial, psychological, sexual or neglect. The helpline is available in England, Wales, Scotland and Northern Ireland and can provide a tailored service to callers from across the UK. Trained Information Officers can provide information, advice and support to help you make the best choices about keeping safe, and put you in touch with appropriate local agencies.

The Hourglass helpline – 0808 808 8141 – is entirely confidential, free to call from a landline or mobile, and the number won’t appear on your phone bill. It is open from 9am-5pm Monday to Friday. Visit their website for more information www.wearehourglass.org