Communications officer controller

Description

Communications officer controllers are more commonly referred to as ‘dispatchers’ and their role in a nutshell involves looking at a list of incidents (mostly calls from the public dealt with by Communications Officers) and allocating available resources to coordinate a response to deal with those incidents.

Skills

The ability to multi-task is probably the most important as dispatchers might need to handle several incidents at once, identify risk and select the most appropriate resources for dealing with them.

As incidents are coming in all of the time you’ll need to be a quick-thinker, good at making confident decisions under pressure.

What training or experience do I need?

You don’t need to have any specific training or experience as all of our new recruits undergo a rigorous 17 week training schedule and there is plenty of ongoing development and support too. 

A natural aptitude is much more important than any past roles or experience.

Training

You will receive an initial four weeks of communications training which will equip you with the skills to deal with 999 and 101 calls. You will then spend three weeks taking 999 calls with a tutor alongside you. Next, you will undergo three weeks of specific ‘dispatch’ training which upskills your communications training to the additional skills you will need as a dispatcher. Once you’re deemed to reach a minimum standard of competency, you’ll then do seven weeks of tutorship and this means taking calls and dealing with incidents, with the support of a team of tutors.

We’ve invested a lot of time and innovation in the training packages delivered to new starters and this has all been done in collaboration with the team working in the FCR. All training is delivered in-house so there’s a very high chance that those doing the training are current Communications Officers and Dispatchers themselves.

After your 17 weeks of training, you are definitely not on your own! You are always fully supported by a team of colleagues who are on hand to answer any questions or simply to help you unwind after a difficult incident.

How to apply

Look for vacancies on our recruitment website - you can register for alerts and we'll get in touch when the next round of recruitment launches.

You'll fill in an online application form followed by a competency-based interview and micro exercises which are designed to assess whether you have the core skills needed for the role.

Doing the job

We will equip you with the skills and tools you need to do the job, if the thought of working in this role inspires you - please apply!

It is a highly pressured job but you will always be fully supported by your team and never alone.

This role puts you right at the heart of policing and gives you a unique and exciting opportunity to help people across the county.